Upcoming speakers
Hayden's Lakefront Grill
8187
Tualatin-Sherwood Road • Tualatin
7:30 - 8:30 am
$19 per person
July 1
Paul Toole, State Farm Insurance
July 8
Chris Hawley & Kelly Williams
Hawley Williams Communications July 15
Steve McCammon, Bank of Oswego
Buy a ticket for breakfast ($19)
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PBF
special breakfast seminar
July 8, 2009 • 7:30 - 8:45 a.m. • $19 per person
How
to survive difficult
conversations
in
the workplace
Kelly Williams & Chris
Hawley
Hawley/Williams
Communications
Whether
it be a layoff notice, office closure, poor performance review, product
recall, or a project that simply went awry, we all have to deliver bad
news at one time or another. When that happens, you suddenly find
yourself caught in the crossfire of trying to deliver the news without
torpedoing morale, destroying trust, or losing customers. Communicating
bad news is a daunting task, but a necessary skill - particularly in a
recession.
While
no one likes to deliver bad news, there are a number of steps you can
take to minimize the negative effects and preserve critical human
relationships. In this Portland Business Forum breakfast seminar, Kelly
Williams and Chris Hawley will show you:
* How to identify and deal with the factors that make conversations
"difficult"
* Why difficult conversations are a normal and necessary part of every
business organization
* What happens if you ignore the need for difficult conversations
* Specific methods to make difficult conversations less difficult and
more effective.
About the presenters
Kelly
Williams and Chris Hawley are the principals of Hawley/Williams
Communications, a Lake Oswego-based marketing and communications firm.
Kelly has 15 years of experience in training, communications, and
organizational development. Her facilitation experience includes
non-profit and for-profit strategic planning and implementation,
conflict resolution, and team building.
Chris has more than
25 years of experience in project management as the principal of his
own marketing and advertising agency. He is a former instructor in
communication and has taught several courses in conflict resolution.
Buy a ticket for
breakfast ($19)
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